Gift Card Question
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  • Home  >  Help & Info  >  Gift Card Question
     
      Payment by Gift Card

    • Can I pay by gift card (e.g. VISA Gift Card, American Express Gift Card)?

      Since we accept credit card via PayPal, whether you can use your gift card to make payment depends whether it can pass through PayPal.

      It is possible to link a prepaid gift card like the Visa or American Express gift card to a PayPal. However, before you can make a payment with the gift card, the following have to be done:


      1. The name and address (billing address) on your PayPal account must match the name and address on file with the gift card issuer. If you just purchased your prepaid gift card, call the card issuer and add your name and address to the card.

      2. If your information (name and address) has changed since you registered your card, call the card issuer or go online and update your information before you use the card on PayPal.

      3. If they cannot verify your address with the card issuer, then you may not be able to use that gift card on PayPal.


      If you are interested in more details on using gift card in PayPal, please refer to below a further explanation quoted from a PayPal Blog article

      Gift Card Question - Using Visa or American Express Gift Cards on Paypal

      One of the most popular gift card questions online is whether one can link prepaid gift cards like the Visa gift card to a PayPal account. The short answer is Yes and No.

      Now, the long answer: Yes, it is possible to link a prepaid gift card like the Visa or American Express gift card to a PayPal account but for this to happen, you need to pray and hope that PayPal does not require you to go through their Expanded Use verification process. To better understand why, you first need to be familiar with the process for linking a credit card to a PayPal account. When you link your credit card to a PayPal account, PayPal will attempt to confirm your address with your credit card company. If the credit card company is not able to confirm your address, then you may be asked by PayPal to complete their Expanded Use enrollment process in order to activate your credit card.

      Expanded Use verification means PayPal will charge your credit card a small about. Next to the charge will be a unique, randomly generated 4-digit Expanded Use code. If you have online access to your credit card activity, the charge and code will appear on your card activity in approximately 2-4 business days. If you do not have online access, you must wait until you receive your statement in the mail to get the 4-digit code. If you are adding a debit card to your PayPal account, your 4-digit Expanded Use code will be printed on your bank statement next to the charge.

      Once you get the 4-digit code, you have to return to your PayPal account to enter the code per instructions from PayPal. Once completed, and PayPal confirms that you entered the correct code, you will now be able to use the card for PayPal transactions. The Expanded Use verification process is designed to protect you against fraud by verifying that the person attempting to use the credit card actually owns the card. PayPal will later credit the amount charged to your card to your PayPal account.

      Now, here lies the problem with using prepaid or bank issued gift cards. If PayPal is unable to verify your address with the gift card issuer, then you may be asked to go through the Expanded Use process. Since most prepaid gift cards do not issue monthly statements or provide online access to gift card transactions, it will be impossible to complete the Expanded Use process. Also, it is not a good idea to call the credit card or gift card issuer to get the 4-digit Expanded Use code. If PayPal receives a complaint from your card issuer that you called them to get the 4-digit code, PayPal will close your account permanently.

      So, the first step to attempting to use a prepaid gift card on PayPal is to make sure the name and address (billing address) on your PayPal account matches the name and address on file with the gift card issuer. If you just purchased your prepaid gift card, call the card issuer and add your name and address to the card. If your information (name and address) has changed since you registered your card, call the card issuer or go online and update your information before you use the card on PayPal.

      Once this is done, you just have to hope that PayPal is able to successfully verify your address with the gift card issuer. If they are able to verify your address, then you are all set. If they cannot verify your address with the card issuer, then you probably will not be able to use that gift card on PayPal.